AS A PATIENT OF THIS OFFICE YOU CAN EXPECT:

• An organization dedicated to quality and dignity of life.

• Confidential treatment of all communications and records pertaining to your care.

• Education about your illness, tests, treatment choices, support groups, and other available services.

• Access to the most appropriate treatment plan for you, quality cancer care that is culturally competent, ethical, and cost-effective.

• A caring, polite, attentive, and responsive staff interested in your well-being.

• Highly competent health professionals who will pay attention to your unique needs and circumstances, and care that is coordinated and developed by competent cancer care providers.

• To be informed about and to understand the risks, side effects or discomforts that might arise as a result of your treatment.

• Assistance to obtain other professional opinions if you desire, or if we believe it to be in your best interest.

• Our undivided attention for a reasonable amount of time during each visit.

• Your phone calls to be returned as promptly as possible, especially those you indicate are urgent.

• That we will respect your desire to try treatment that might not be conventionally accepted. However, we will give you our honest opinion about such unconventional treatments.

• Assistance in understanding the cost of your treatment and the insurance and billing process.

OUR EXPECTATION OF YOU:

• Comply with our agreed upon treatment plan.

• Be as candid as possible with us about what you need and expect.

• Inform us if you desire another professional opinion.

• Inform us about all forms of therapy in which you are involved. You are responsible for providing information about your health, including past illnesses, hospital stays, and use of all medicines and herbal/dietary supplements.

• Keep all appointments except in cases of urgent matters.

• Be as considerate as possible of our need to adhere to a schedule to see other patients.

• You are responsible for asking questions when you do not understand information or instructions.

• Call us during normal working hours, if possible. If you have concerns, call us any time.

• Encourage your family and friends to coordinate their requests for information so that all members of your family get the same information about your care, with your permission.

• Inform the office of changes in insurance when they occur.

• If language or communication problems are an issue, please have a caregiver/interpreter in attendance with you during office visits.

• Please be considerate of the privacy and needs of other patients and staff in the office during your visit.

• Please refrain from cellular phone use in the office.